T-Mobile keeps a popular old feature unchanged after outrage from customers

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Well, here’s something you don’t hear every day. US airlines may (from time to time) listen to the wishes of their subscribers and change their plans accordingly. At least one airline, which has never been as inflexible as its competitors in the industry anyway.

While that may have sounded like a trivial change that would affect a fairly insignificant number of users, Reddit, Twitter, and other such online communication channels were immediately inundated with negative comments.

At the very least, T-Mo’s image as a mobile network operator focused on people’s problems and preferences has been seriously threatened, so it’s not exactly shocking to see the change… changed again.

If your JUMP! 1.0 feature is still active in your account, you can keep it even after October or, if you want, “upgrade” to the 2.0 program at any time. While they are quite similar in concept, the two differ in one very important detail (at least for some).

With JUMP! 1.0, you can easily upgrade your device up to twice a year, while JUMP! 2.0 technically offers unlimited upgrades… but only after you’ve covered 50 percent of the cost of any phone you want to ditch in favor of a newer model.

For many people, that 50 percent requirement made the unlimited JUMP! 2.0 programs a downgrade compared to 1.0, and if you’re part of that group, you’ll be happy to hear that you can continue to use the feature as before.

Better yet, that free additional upgrade offered in April to ease the migration isn’t going anywhere and can still be claimed through October 6, even if you’ve gotten all of your two standard upgrades in the past 12 calendar months. That’s a pretty big step forward in customer service!

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