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Samsung reportedly owes a company more than $35,000 in trade-in credit it hasn’t paid

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Here’s a different kind of story. If you’ve ever traded in an older phone to get credit for the purchase of a new device, you may be familiar with some of the pitfalls of doing so. The two most annoying are probably when the company you buy your new phone from doesn’t agree with you on the terms of your transaction. After all, one of the biggest factors that determine how much credit your transaction is worth is the condition of the device.

Taking advantage of a trade-in deal is not always an easy process

You might think the phone you’re trading in is in pristine condition, but the truth may turn out to be a harsher reality that leaves you spending more for your new device than you bargained for. Another aggravating problem is when the phone you carefully wiped of all data, boxed and shipped supposedly never arrived at its destination.

And then there is the situation of a company that claims to reddit (through SamMobile) that Samsung never credited it with the $45,000 it claims was due to a huge trade-in deal for 125 Samsung Galaxy S22 Ultra handsets. Using the handle T_A_I_N_T on the social media site, the Redditor explained that he ordered 125 handsets for employees between April 15 and June 8 of this year (sounds like a great place to work!).
Three separate orders were submitted to Samsung starting with the purchase of 50 Galaxy S22 Ultra units on April 15. With Samsung, companies even have to prepay for a trade-in deal, so a $55,499 payment was made to the Korean manufacturer. The expected amount of the transaction, $35,880, was never applied to the purchase or sent to the buyer, although he received this notification on May 8: “We have received your trade-in devices and we are processing them. We will ship the transaction – in results by email in 8 business days.”
The second batch of 50 Galaxy S22 Ultra phones was ordered on May 3. The company paid $59,113 for the handsets and expected to get $40,060 back from the trade-in plus an additional $2,113 from a negotiated price match. Samsung only applied the transaction to 43 returned phones, resulting in a $35,460 payment for a $6,713 deficit due to Sammy’s failure to honor the price agreement.

So far, American Express has credited the company $9,713, leaving $35,880 to be paid

On June 8, the last 25 units were ordered for which the company paid the amount of $26,823. The company expected $25,000 from a transaction and only got $22,000 from the manufacturer after Samsung again miscounted the number of phones traded, explaining the shortfall.

The company disputed the transaction with American Express, and Amex quickly wrote $9,713 ($3,000 + $6,713) into the account to cover the deficits of the second and third orders. But the $35,880 is still unaccounted for. In case he doesn’t get satisfaction from Amex, he has a list of who to contact next:

  • Samsung office of the president
  • Several regional Samsung executives (or anyone I can find who looks like they’re relevant on LinkedIn)
  • BBB/FTC
  • California AG . office
  • PayPal (at least they can help with the order I paid with PayPal..)
  • Media outlets (although we need to think a little more about this to find the most effective way forward)

Looks like the last one is already off to a good start.

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Now is a good time to give you a practical tip. You might find it annoying, but you should photograph or film the process of packaging your trade-in before shipping. Granted, you probably won’t have 125 phones to mail, but even if it’s just a single unit, having photographic evidence of state of commerce can come in handy if there’s a dispute with the company you’re dealing with. have.

The company involved in this article says it has evidence to support its side of the story (which is probably why Amex paid so quickly for two of the orders). There is still talk of $35,880 and if we hear anything somehow it will be added to this article.

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