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Repair Mode, rolling out first on the Galaxy S21 line, prevents third-party repairers from stealing data

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For those Samsung Galaxy phone users who are concerned about the personal data on their handsets being stolen while the phone is being repaired by a third party. Samsung announced a “Repair Mode” feature that it has started rolling out in South Korea. The company said: “‘Repair Mode’ is a feature that allows you to selectively release data when repairing a smartphone, and basically blocks concerns about access or leakage of personal information that may occur during the repair process through some private companies.”
The feature can be found in the ‘Battery and Device Care’ section of the phone’s settings and when enabled, the phone will reboot automatically. Once the phone is rebooted in this mode, no one including the owner of the device will be able to access personal data, accounts, photos and messages. Only default apps can be used. After the device has been repaired, exiting “Repair Mode” and restarting the phone (using the fingerprint sensor or pattern recognition to unlock it) will allow the user to regain access to his or her personal data.

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When “Repair Mode” is enabled, users can reveal what data the repairers are allowed to view. The “Repair Mode” update will be rolled out on Galaxy S21 models and will be offered on more Galaxy handsets in the future. And Sammy also plans to add the feature to its phones in other markets outside of South Korea.

This could help Galaxy phone owners worry less about their phones being left overnight for repair. Shin Seung-won, director of the security team at Samsung Electronics’ MX division, said: “Technology connects the world more closely than ever, but the risks are also increasing. Samsung’s top priority is customers. that you stay safe while trying out this new experience.”

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