Windows 11

Microsoft: KB5015882, KB5015814 updates break the start menu in Windows 11

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The last two cumulative updates to Windows 11 — KB5015882 and KB5015814 — are causing major problems for some users, according to several reports and Microsoft’s own documentation. Due to the latest update round, the Start menu could disappear as soon as you try to open it, thanks to an operating system bug.

The most recent optional update (KB5015882) brought a new notifications feature to Windows 11. The update added an option that allows you to get urgent alerts even when the focus assist feature is enabled. For those who don’t know, Focus assist is similar to “Do not disturb” and it is also available on Windows 10.

Another new addition is the ability to update to a newer Windows 11 version during the OOBE itself. This means that you can install feature updates from the very beginning of the operating system, but it will only work when the device is eligible for the update. While it looks like a really nice update on paper, users have reported that KB5015882 breaks the Start menu.

There is a growing number of reports suggesting that there are some critical issues with the Start menu. In our testing, we found that the Start menu does not launch when we press the Start button. In other words, the update makes the Start menu disappear for some users.

Windows 11 KB5015882, KB5015814 issues

The bug also affects the ‘Windows’ key on your keyboard. Fortunately, Microsoft is aware of the reports and has quietly recognized that a bug in KB5015814 or KB5015882 affected a “small number of devices” where users cannot open the Start.

On affected PCs, clicking or selecting the Start button or using the Windows key on your keyboard may have no effect.

Microsoft has already released a server-side emergency update to address the broken Start menu, but it could take up to 24 hours to be automatically distributed to all devices. If the Start button still doesn’t work on your device, make sure to restart the Windows device as it can apply the update to your device faster.

Enterprise customers can find the special group policy in Computer Configuration > Administrative Templates > KB5014668 220721_04201 Rollback known issue > Windows 11.

To fix the broken Start menu in Windows 11, you can also download the emergency patch offline installer from here.

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