Microsoft Intune not working on Samsung phones after Android 13 update, there is a workaround

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Samsung has begun Android 13 rolled out to its flagship phones a few weeks ago, and now we’ve got the first issues – this time with Microsoft’s Intune app.

Samsung Galaxy S22 and S21 users who have installed the Android 13 update have said that Microsoft’s Intune is not working properly. Microsoft has acknowledged the problem and released a fix.

Resolving the issue requires a system reboot to allow the updated Android Device Policy app to install automatically. If rebooting doesn’t work, you can also manually install the package from the Google Play Store and then perform a system restore.

Here’s part of Microsoft’s official statement:

We were recently alerted to an issue where Samsung devices are unable to enroll as a personal work profile on Android 13. Users may see a dialog box stating that the profile cannot be created. S21 and S22 devices have been confirmed to be affected, but impact on other models is possible. We worked with friends from Samsung and Google, who released a fix.

To resolve this, we recommend that administrators tell users to reboot the device. The Android Device Policy app is downloaded during enrollment, but does not change the user experience. If restarting does not resolve the issue, try guiding your users to manually install Android Device Policy from the Google Play Store, then reboot and restart the enrollment process.And here’s what Samsung has to say about it:

With S22 devices running Android 13, users are unable to complete enrollment when creating a work profile for BYOD (Bring Your Own Device) provisioning. Attempting to complete the enrollment results in the error:

Cannot set up device. Contact your IT administrator for assistance.

This is followed by the error message:

Unable to create work profile.

A server-side solution has been provided. To resolve the issue, reboot the device before enrolling. If the problem persists after restarting, please install the Android Device Policy app from the Google Play Store before proceeding with enrollment.

Do you use Microsoft Intune on your Samsung Galaxy device? Does this solution work for you? Tell us in the comments below.

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