Twitter has a brand new process for reporting tweets and the update that was carried out as a limited test a few months ago is now rolling out globally, reports TechCrunch† The new report interface allows you to explain the situation in more depth and is only available in English so far.
Twitter rolls out a new report, a tweet interface
Well, that’s a very useful update. It completely blows the old Report Tweet interface out of the water. In fact, the old interface to report a tweet was quite limited in the options you get to describe the problem when you report someone’s offensive chatter. In addition, it was aimed at letting you find out which rule of Twitter the person was breaking.
The old Report Tweet
Well, not anymore. The new update that the social media giant is rolling out now makes reporting a tweet an easier and more streamlined experience. First, it eliminates the need for you to find out which Twitter policy is violating the tweet in question. Interestingly, many offensive tweets fall into a gray area related to Twitter policy. Now, with the new Report Tweet flow, you can first describe the issue in a few steps (and more details!) and then present you with a rule that appears to be violating the tweet in question. Should the AI still be wrong, then of course you can always choose to pick another rule that was broken by the tweet.
Twitter stated that it had worked with several designers and researchers to turn this new report into a tweet stream. In addition, Twitter plans to use the data from these reports to identify more trends and categories of harassment and spam on the platform.
The update is now available on Twitter for iOS, for Android, and on the web version.
In fact, this isn’t the first time we’ve seen this reporting flow. It ran as a limited test in the US last December (as we mentioned above), and the outcome of the exercise was great. The test resulted in a whopping 50% increase in actionable reports, and Twitter removed more tweets that violated the rules.
This update comes at a rather odd time for the company. As you may have heard, Twitter is in the midst of a takeover deal with multi-billionaire Elon Musk. At the moment, the deal has been put on hold over Musk’s concerns about the percentage of fake accounts disclosed on Twitter, but his take on content moderation may be a little different from current Twitter policies. Since the future of the deal is unclear at this point, we’re not entirely sure about the future of Twitter moderation either. For now, all we have to do is be patient and wait for the outcome.