HubSpot is a well-known enterprise software developer. It provides a complete platform for marketing, sales, customer service and customer relationship management (CRM (opens in new tab)) software for all types of businesses. HubSpot Meetings (opens in new tab) is one of the features of the CRM platform.
The company was founded in 2006 by two entrepreneurs; Dharmesh Shah and Brian Halligan. It has come a long way from humble beginnings to a publicly traded software company currently worth nearly $20 billion.
Many people use HubSpot Meetings to schedule and manage appointments, and the app has overwhelmingly positive reviews from users.
HubSpot Meetings: Subscriptions and Pricing
One of the best things about HubSpot Meetings is that it has a free version that makes it easy to schedule meetings. However, this version does not have any practical scheduling features. You have to pay for a premium HubSpot package if you want to take full advantage of the app.
The meeting feature comes under HubSpot’s CRM suite, which is quite expensive. You can choose from three plans; Starter, Professional and Enterprise. Starter costs a minimum of $30 per month, Professional for $1,780 per month and Enterprise for $5,000 per month.
The prices are steep, but don’t worry. The starter plan is enough if you just want the meeting feature. There’s no point in buying the more expensive plans, except you need all the advanced features of the CRM suite.
HubSpot Meetings: Features
You can use HubSpot through a web-based interface on a PC or the native mobile app (iOS and Android). Before you can access the platform and its features, you need to create an account and you can do that with your email address or existing Google account.
After you sign up, HubSpot asks several questions to help you set up and activate your account. They include your type of business, job title, number of employees, etc. At this point, you can also choose which region you want to host your data in; the US or the EU. Then you are ready to go.
On the HubSpot Meetings dashboard, the first feature you need to know is how to schedule a meeting. Find the create schedule page button and click it. You can create three types of schedule pages, a one on one, groupor round robin.
A one-on-one, as the name suggests, involves scheduling a meeting with one person. Grouping means that you book meetings with several people of your choice. Round-robin means that meetings are automatically shared with multiple people based on specific criteria. You can schedule any kind of these meetings with people in your company who have access to the HubSpot CRM suite.
You can also use the platform to schedule meetings with external contacts through your company website. All you need to do is embed your HubSpot calendar on your website — no coding required — and attendees can arrange meetings with you directly from your site. Similarly, you can include your calendar link in an email and have a contact set up a meeting with it.
One good thing about the HubSpot meeting scheduler is that it integrates with third-party calendar apps like Google Calendar (opens in new tab) and Outlook (Office 365) Calendar (opens in new tab). This feature allows your contacts to organize meetings with you directly from external calendar apps.
HubSpot Meetings: Interface and Use
The HubSpot platform has quite a complex interface, especially for a new user. It packs a lot of features into a single software package, making it somewhat difficult to navigate. It can be easy to mix up different features and get confused, but you should familiarize yourself with the app after regular use.
HubSpot Meetings: Support
Paid users can access HubSpot’s direct customer support via live chat, email, and phone. Judging by user reviews, the company’s customer service team is doing its job properly.
Free users do not have access to direct customer support from HubSpot’s representatives. But they have several alternative options, including the official Knowledge Base, support forum, and video tutorials.
The Knowledge Base contains many how-to articles and answers to frequently asked questions about the HubSpot app. The support forum has a significant user base that often offers solutions to each other’s problems. HubSpot’s official video tutorials teach users how to use the app.
HubSpot Meetings: The Competition
Well-known alternatives to HubSpot Meetings are Zoho Bookings, Appoint.ly and Square Appointments. HubSpot offers more advanced features than these rivals.
HubSpot Meetings: Final Verdict
With the HubSpot Meetings app you can easily arrange meetings with people within your company or external users. The platform makes the process easy to perform. However, it has some notable drawbacks, including expensive and complicated user interface.
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