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Didn’t get credit for the transaction you sent Google when you bought your new Pixel? This is why

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When it comes to ordering the Pixel 7 series online, there seems to be a jinx of sorts. First, we heard directly from Best Buy customers who were planning to pick up their new phones in-store. These customers have informed us that: Best Buy unilaterally decided early this month to cancel pre-orders of the devices because it wouldn’t be able to get these devices from Google. That’s despite the retailer’s website showing that some of the same models can be shipped to customers.

Ordering the Pixel 7 and Pixel 7 Pro requires a level of patience that most phone buyers shouldn’t invoke

Other customers were never told by Best Buy why they never got their Pixel 7 and Pixel 7 Pro, but anyone whose order wasn’t fulfilled by the retailer (at least in the beginning) lost the $200 gift card that Best Buy enticed them into with and those submitting a transaction may have missed out on the “locked-in” quote they received for their old phone. It’s no surprise that the affected Best Buy customers feel that the retailer did this on purpose so that he didn’t have to ship the gift cards.

We asked Best Buy for comment several times, and the company decided not to respond. However, a Best Buy customer sent us a message from the retailer offering them a $200 gift card for a new order to be picked up by the customer at a local Best Buy store. We don’t know how many of these messages were sent.

Quite a few handsets that go to Google as trade-ins are stuck in a post office in Nashville

The last bit of bad news comes from reddit (through droid life). The news there is that the US Postal Service (USPS) is piling up phones sent to Google for research as part of a trade-in deal. So if you’ve ordered your new Pixel from the Google Store and made a trade-in, you may have noticed that you haven’t received any credit for it yet. This is why. A Droid-Life reader said he shipped his trade on Oct. 28 and the device was stuck at a USPS shipping facility in Nashville.
A post created by a Redditor using the handle “M0M0Ma99” reads like a horror story. This consumer decided to trade in his 256GB iPhone 12 Pro Max for a Pixel 7. After two and a half weeks, the phone remains in a post office in Nashville, even though the final destination is a Google office in Tennessee (the state where Nashville is located). is located).
Since the shipping label that Google doesn’t offer insurance to those who send a transaction, the USPS won’t help. Neither does Google as they tell his customer to call the USPS. This guy is said to be getting $670 for his trade so you can understand why he is upset, concerned and frustrated. Others have also posted that they have had the exact same situation with their trading stuck in the same exact facility in Nashville.
With all the issues apparently associated with this one facility in Nashville, apparently this processing center is for some reason unable to run packets smoothly through the system. Another post explains what these reasons could be. “I work in logistics and often see this sort of thing happening with parcel shippers (ups/FedEx/dhl etc),” writes one Reddit subscriber. “The processing centers are backlog and shipments can’t be moved for several days. Sometimes weather conditions simply don’t have enough people working.”

While it causes anxiety, waiting a little longer may end up being the less stressful path to take. For example, a Redditor submitted his transaction on October 17, and it wasn’t until this morning (November 7) that he got credit for it.

If you don’t have the package tracking number, you can find it on the Google Store website under the phone you purchased. Knowing the tracking number won’t get your phone to Google any faster, though. Several posts on Reddit indicate that you’ll likely hear that your package is still “in transit” at the Nashville facility.

Hopefully, Google will receive all these transactions and process the correct amount of credit to its customers.

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