AT&T agrees to raise wages, give parental leave and limit call center cameras

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If you’re one of the 13,000 AT&T employees covered by the pay increase agreement with the Communications Workers of America (CWA) union, you’re in luck, because the carrier has agreed to increase your salary by at least 15%.

The CWA Agreement includes both front office AT&T employees such as customer representatives or call center support personnel, as well as back office employees such as network technicians. Those 13,000 employees are spread across AT&T stores in 36 states in the Northeast, Midwest, and West, as well as the District of Columbia.
While AT&T CEO went public not long ago to express dissatisfaction with the speed of wage increases, the move is inevitable if the carrier wants to keep its workers happy and in light of rampant inflation affecting real wages.

In addition to the 15% increase in base salary, the CWA agreement includes an inflation adjustment clause that should bring some significant change to Ma Bell’s contractors. According to CWA chairman Chris Shelton:

In addition to the pay increases, AT&T employees were allowed to celebrate Martin Luther King’s Day as a public holiday, as well as two weeks of paid parental leave as part of a new health care package. The call center employees achieved an important privacy gain by limiting the use of web cameras when working from home.

AT&T had previously commented for Heavy wireless that it already pays an average of $26 to full-time Mobility Division employees and that it is the only carrier nationwide whose contractors are unionized.

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