Some Reddit subscribers are reporting a bizarre issue affecting them iPhone 14 Pro Max Units. When they wake up their phone, they often see horizontal lines appearing on the screen. The number of lines can vary. The good news is that Apple says this isn’t a hardware issue, meaning it can be fixed by releasing a software update. That is clearly better for Apple and its customers than issuing a recall and replacing the affected units.
A Redditor with the handle 1Last Outlaw explains what is happening with his iPhone 14 Pro Max: “I noticed that when the phone wakes up, horizontal lines flash on the screen. It happens randomly, not every time the phone wakes up. Sometimes it’s just 1 line , sometimes there are several . I took it to Apple, and they ran a diagnosis, and everything came back fine (green). The technician told me that there is no problem with the hardware, it has to do with the software .”
But even after performing the factory reset suggested by Apple and updating to iOS 16.2, the problem persists. Others on the platform are also complaining about the same problem, including a Reddit member sabllz who even added a link to a photo showing his iPhone 14 Pro Max with multiple horizontal lines on the screen.
Some iPhone 14 Pro Max users are seeing horizontal lines on their phone when the device wakes up
And Reddit isn’t the only place online where you can find this conversation. A member of the Apple Support Community with the handle Satyatejakasula writes: “Hello, I bought a brand new iPhone 14 Pro Max today and I have a problem (I hope it is just a software bug). The problem is that when I lock the phone (turn off the screen) and turn it on, some sort of horizontal line appears on the screen and 1/3 of the screen is brighter than the rest (for a fraction of a second) then the lock screen appears as normal and lines disappear when the screen is on I tried turning TrueTone off to toggle, auto brightness and tap to wake up but I still have the problem. I even tried reboot, force reset but no use. iOS 16.1.2.”
Interestingly, those complaining have an iPhone 14 Pro Max they bought this month. How much does Does Apple know about this? That’s not clear at this point, though those who visited their nearby Apple Store were told it’s a software glitch. An Apple support member said, “We are aware of the issue and it is due to the drivers… It is definitely a software issue and an update is expected soon.”