Here’s a warning to Verizon subscribers. Actually, this warning is for anyone with a smartphone, a tablet, and even a smartwatch. Yesterday, this writer received a phone call allegedly from Verizon Wireless. Even though we missed the call, thanks to the Google Assistant’s ability to transcribe messages, we were able to read the message that read: “Dear Verizon Wireless customer, your account has been (sic) suspended for verification to reactivate your account , press one to speak with a customer service representative.
The glaring red flag that should have immediately made you suspicious of the call
Note the incorrect use of the word “have” instead of “has”. That’s a huge red flag, as most big companies won’t make such mistakes. If you receive a spam text, Verizon prefers that you copy the message rather than delete it immediately and send it to Verizon via “Spam” or 7726. In this case, the message was transcribed from a fake phone call, but we’ll send it anyway. Verizon uses the information you submit to find the spammer and prevent them from endangering the financial well-being of Verizon customers.
Google Assistant transcribes a scam phone call as if it were from Verizon
Remember to never give away any personal information, no matter how dire the situation may sound. Even if you’re threatened with account suspension, keep in mind that Verizon won’t be shutting down your service that quickly. If you can’t remember whether you made last month’s payment, or are sure you still have to pay and the message on the phone tries to convince you that your account has been suspended, don’t believe it without checking it yourself. And don’t call the phone number that’s in the message.
Last month, Verizon shut down another malicious scam call
One last option you may want to try is to block the offending number from which the call is coming. On Android, open the Phone app and tap Recents at the bottom of the page. Scroll through the list until you get to the scam call and long press on the phone number. A menu appears; tap “Block”.
On iOS, open the Phone app and tap the Recent tab. Find the number you want to block and press the circled “i” icon. A menu will appear. Tap ‘Block’.